Frequently Asked Questions

FAQ

Do my mats come with fixings?
Most of our mats come with either the original style fixing systems or holes, or with our own unique locking mechanism.
Is it possible to cancel my order before the mats have been sent?
You can cancel your mats as long as you notify us within 24 hours of placing the order, providing the mats have not already left. If you have customised the mats in any way, for example, by changing the trim colour, you will only be able to cancel the order if they have not already been made for you.
How long will my mats take to be delivered?
Due to the amount of different carpet / colour/ edging options we have on offer, most of our mats are now made to order, so we ask that you allow up to a maximum of 12 working days for delivery of mats (delivery rarely takes this length of time). Please note a signature is required and a card will be left by the courier if you are not in when delivery is attempted, you will be able to re-arrange the delivery either by phone or online for a time that suits.
Are your mats good quality?
Yes. Our standard range carpet is made with a 550g looped pile carpet; they are made with a granular backing, to prevent the mats from moving. The deluxe range carpet is made from a hard wearing 900g straight cut pile carpet and has a rubberised backing to prevent the mat from slipping. Our super deluxe carpet is made from a 1300g tufted pile carpet and the ultra deluxe carpet is made from 1700g straight cut tufted carpet, both of these have the rubberised backing to prevent movement. The rubber mats are made from a hard wearing black rubber and are finished off with a black edge trim. Our deluxe range carpet is usually better than most car dealers offer.
Where do you post to?
We post to the whole of the UK and Republic of Ireland, we do not offer any postage options for locations outside the UK and Ireland. Our courier will require a signature upon delivery of the mats.
Are my mats sold as full sets?
Yes, all our mats are sold as full sets, the price of the mats will depend on which carpet quality you are looking and the trim you select but the total amount of money is shown for a complete set of mats. The images beside each of the vehicle options should be
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